Shipping information

1. Can you ship to my country?
   iGeekStore.com ship worldwide unless otherwise specify on the product page. You may refer to this link here for the shipping destination. There may be some destination areas which have limited courier service coverage and in case of this, we will usually inform the customer through email. Please ensure that you filled the correct shipping address in your order.
2. What shipping agents are available and can I use my own shipping agent?
   At the moment we are using POS Laju when shipping destination is within Malaysia. For International shipping we will use DHL/Citilink/Fedex etc. courier service. At the moment you cannot use your own shipping agent, until further notice.
3. Will the package be delivered to my home/office address? Will I be notified by the courier?
   Yes. It will be delivered to address stated on your shipping details if you have provided a valid and updated contact number so that you could be within reach at all times. Failing to contact you, the courier will send iGeekStore.com notification to assist in contacting you.
4. How long does airmail shipment takes to deliver my package?
   Airmail shipment may take 1-4 weeks to reach your destination country. But situation may varies for each country as in some country destinations, it can be reliably delivered within 1 week and some even take 6-10 weeks, depending on the reliability of your postal service.
5. Is the duty & tax included in the shipping cost I am paying and what is the import tax of my country?
   No, duty & tax (custom charges), handling fee, service cost and storage, are EXCLUDED from the total amount you are paying for shipping cost. For tax and duty charges, it is advisable that you refer to your local custom authorities as they could provide you the updated rate charges for goods imported to your country destination.
   iGeekStore will not be responsible for any extra charges incurred by the courier company or the local custom, to get your package delivered to you.
6. Can I get you to handle my custom charges and I deposit you the amount cost in later times?
   Customers are responsible for all custom charges before the release of parcels from the local custom office.
7. My package is stuck at the custom. What shall I do now?
   Please contact your local custom or the local courier in your area and quote them your tracking number. Do inquire them on what is necessary to provide for your package to be released. If you require any documents such as invoice, please do inform us and we will provide it to you.
8. The custom confiscated my product. What shall I do now?
   It is always advisable that you check with your local custom on the regulations and policy applied as it may varies from country to country. They are able to provide an updated regulations and iGeekStore.com will not be responsible for losses or damages if the package being confiscated as purchases will be done at customer's own risk & responsibility. It is the responsibility of customer to make sure that your order contains acceptable and approved items for import into the country of destination/delivery

How we packaging your shipment.

We ship your item with proper packaging/envelope type that with protection. Even it is one piece only.

* Tracking number will be provide after the item is shipped.